JONATHAN CHARLES & VIETNAM FURNITURE RESOURCES Company (‘JONATHAN CHARLES’ or ‘we’) is committed to protecting your personal information when you are using our websites and applications (our ‘services’). Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information.

We collect and use different information depending on whether you are using our websites or mobile apps and this Privacy Policy explains how we use that information and in particular the following:

• TYPES OF INFORMATION WE MAY COLLECT ABOUT YOU

When you sign up to our services, such as our website forums, mobile applications, regular newsletters, or order products we may ask for personal information about you. This can include information such as your name, e-mail address, postal address, telephone or mobile number. Different services may ask for different types of information.

If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent you are not allowed to give us your information.

Here is some more specific detail about the information we may collect:

• Information you give to us:
  Information that you provide by filling in forms on our services. This includes information provided at the time of registering to use a website or app, subscribing to any services, posting material, filling in a survey or requesting further services. We may also ask you for information when you enter a competition or promotion and when you report a problem with our services.

• Information about your use of our websites:
  We may collect your IP address and use cookies on our websites. For full information about our use of cookies please see our Cookies Policy.

We will use your information for a number of purposes including the following:

• To send you carefully selected special offers and promotions from the service you are using by email, post, telephone, SMS or push notification (where applicable and permitted by the app store you use). You can opt-out of these marketing messages at any time by sending an email to [email protected], including your full name, user name (if applicable) postcode, details of the service you are using. Please note that it may take up to two weeks to implement this change in your preferences. In addition, if logged into our website, you can manage your communication preferences under “My Profile – Newsletter Settings.” You will always be given a straightforward way to opt out of our marketing messages each time you receive a communication from us;

• We may use your IP address to identify your location, the number of visits from different countries and also to block disruptive use;

• If we need to contact you for reasons related to the service you have signed up for e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance;

• To tell you about changes to our service;

• To contact you about a submission or contribution you have made to our websites, including any content you provide;

• To personalise or improve the way our content and advertising is presented to you online;

The information that we collect from you may be transferred to and stored at one of our locations globally. Your information will be processed by staff where it is necessary to fulfill an order, process payment details or provide you with other support services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

SHARING YOUR INFORMATION WITH OTHERS

Generally, we will only use your information within JONATHAN CHARLES in order to provide the service/product you have requested.

We will only disclose your information to third parties with your consent or where we need to do so in order to provide a service you have requested or improve the service and advertising that your receive (on both our websites and apps, and third party websites and apps). We will also disclose your information to third parties when the disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Please note that if you post or send offensive, inappropriate or objectionable content anywhere on our services, or otherwise engage in any disruptive behaviour, we may use your information to stop such behaviour. In this instance we may use your information to inform relevant third parties such as your employer, school e-mail/internet provider or law enforcement agencies about the content and your behaviour.

We require all third parties with whom we share your information to treat it with the same protection we do. Unless you consent we also require that they do not use your information for their own business purposes.